LEGAL CLAIM
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. PRESTIGE PRINTING AND DESIGN LLC RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
DISCLAIMER OF WARRANTIES
THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION, WHICH IS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. PRESTIGE PRINTING AND DESIGN LLC DOES NOT WARRANT THAT THE SITE OR ITS FUNCTIONS, FEATURES, OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE… OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.
PRIVACY
Please review our Privacy Notice, which regulates your use of Prestige Printing and Design LLC Services, to understand our practices
ORDER APPROVAL
The Customer is fully responsible for final proof and layout approval prior to the printing process.
Prestige Printing and Design LLC is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Small Fonts, Orientation of Files, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.
By approving and placing your order, you are agreeing to the following terms:
“I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.”
You will be asked to confirm your acceptance these terms prior to checking out.
ORDER PICK-UP
Prestige Printing and Design LLC will make several attempts to contact the Customer when packages are ready for pickup. The Customer has up to 15 days to pick up the package(s) from Prestige Printing and Design LLC facilities during pickup hours (Monday-Friday, 11am-8pm PST in Anaheim). If the Customer does not pick up the package(s) within this time period, the package(s) will be discarded, and Prestige Printing and Design LLC will not be held liable for the discarded item(s).
Signature and order number are required at time of pick-up. Please be advised that courier pickups are not permitted, and customers must pick up their own orders.
COPYRIGHT
All material and software are Copyright (c) 2019 Prestige Printing and Design LLC. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Prestige Printing and Design LLC website and/or its subsidiaries; or the copyrighted property of parties from whom Prestige Printing and Design LLC has licensed such property.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Prestige Printing and Design LLC Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. Prestige Printing and Design LLC policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
By submitting your artwork and logo, you are claiming that the artwork, logo, and all associated intellectual property rights belong to you. By printing and providing files, the customer assumes all responsibility and liability for any copyright, trademark, service mark and other intellectual property claims.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not Prestige Printing and Design LLC, are entirely responsible for all Content that you use from Prestige Printing and Design LLC Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.
You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Prestige Printing and Design LLC or any third party. Prestige Printing and Design LLC does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Prestige Printing and Design LLC be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.
We do not print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. We reserve the right to deny services without a disclosed reason for objectionable content.
Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed, or other actions, that are taken through your registered account.
You acknowledge that Prestige Printing and Design LLC does not pre-screen Content, but that Prestige Printing and Design LLC and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Prestige Printing and Design LLC may preserve Content and may also disclose Content if required to do so by law or if there is certain belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Prestige Printing and Design LLC, its users and the public.
ACCESS TO CONTENT
We advise that you have a copy of all files and content uploaded to Prestige Printing and Design LLC, as we will not be able to send back any of your files/content at any given time.
After print, your Content and the Proofs that Prestige Printing and Design LLC sent you may be removed/deleted at any time without notice. Proofs will remain available for a maximum of three months. Content and Proofs created by Prestige Printing and Design LLC Design Services will remain available in perpetuity, barring catastrophic data loss.
Prestige Printing and Design LLC maintains no guarantee that Content uploaded into our system or provided by us as a background, template or clip art asset will be available in the future.
GOVERNING LAW
The internal laws of the State of California shall govern the performance of the Agreement, including these Terms and Conditions, without regard to such state’s conflicts of laws and principles. You consent to the exclusive jurisdiction and venue of the courts located in Santa Ana, California for all disputes arising out of, or relating to, the Agreement, including these Terms and Conditions and use of this Site.
LEGAL FEES
If any suit or action or other proceeding is commenced to enforce or interpret any of the terms or provisions of this Agreement, the prevailing Party in such suit or action or other proceeding shall be entitled to an award against the other Party for the prevailing Party’s reasonable attorney’s fees and costs incurred both at trial and on any appeal.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRESTIGE PRINTING AND DESIGN – INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”) – BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE, EXCEED THE AMOUNT PAID BY YOU TO PRESTIGE PRINTING AND DESIGN LLC.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom Prestige Printing and Design LLC has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions, (C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.
YOUR ACCOUNT
If you use any Prestige Printing and Design LLC, it is your sole responsibility to maintain the confidentiality of your account and password, and to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password Prestige Printing and Design LLC sells products only to adults, not children, who can purchase with a credit card or other permitted payment method. Those under the age of 18-years-old may use Prestige Printing and Design LLC services only with the involvement of a parent or guardian. Prestige Printing and Design LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
LIMITATION OF LIABILITY – MIGRATING TO THE NEW WEBSITE
It is our goal to make the transition to our new website seamless and simple for all users. However, to the fullest extent permitted by law, in no event shall Prestige Printing and Design LLC be liable for any issues that may arise from migrating from the current website to the new website, including but not limited to: loss of data, issues with previous or current orders, issues with user’s customers or customer’s orders, user’s inability to comprehend the new website functionality and features, technical issues (server, network, bugs, speed of site), or missing features, graphics, copy, links or any other data on the website.
MIGRATION DISCLAIMER
If you have any orders, marketing orders (proposals or packages), mailing orders, design orders, or any type of order that has not yet been delivered to you, we advise that you wait until they are complete (in other words shipped/delivered to you) before migrating over.
Once you migrate, you will only have access to log in to our new website, not our old website. Although the data from your previous orders will be available for you to view on the new website, it will only be a view-only access, and you will not be able to re-upload files, approve orders, or take any other action on them, aside from viewing the details of that order and creating problem tickets. This is for previous orders only. However, if these orders are already in production, they will continue to be processed until they are printed and delivered to you.
In addition, if you have saved designs in your account and migrate over, you will only be able to view these saved designs. If they are a part of an order, you will be able to reorder them, but if they have not yet been ordered, you will not be able to order them or edit them, only view them.
For this reason, we advise that you wait until all orders are complete prior to migration. Once the orders have been completed, you will be able to reorder them from the new website. Please note that this does NOT pertain to new orders on the new website. For new orders, you will be able to view proofs, approve the proofs, etc.
Please also remember that once you migrate over, you will not be able to go back; you will not have access to the old website any longer.
PRODUCT SAFETY
Puzzles contain small parts. Not intended for children under 3 years of age as it may be a choking hazard.
CPSIA Tested and USA Qualified.
Aluminum Boards may have sharp edges. Handle with care.
Car Magnets are for surfaces that contain ferromagnetic materials like iron and things that contain iron, such as steel. Prestige Printing and Design LLC is not liable for any damage to vehicles when using this product.
DESIGNING FILES
Prestige Printing and Design LLC does not provide any design files.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. Prestige Printing and Design LLC is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB.
Got Print is not responsible for PANTONE® Matching System colors dropping out or converting to incorrect colors when converted to CMYK
All artwork, designs and images must be provided in a minimum of 300 DPI and CMYK color mode (unless otherwise stated). Prestige Printing and Design LLC is not responsible for images printed as fuzzy, distorted or pixelated due to customer providing low-resolution, RGB or otherwise incorrectly-prepared artwork.
Prestige Printing and Design LLC is not responsible for overprint designs or non-flattened files printing in error.
Additional fees may apply for files larger than 30MB.
Prestige Printing and Design LLC is not responsible for production delays caused by customer file errors, including any delays caused by customers requesting or needing to re-upload files due to not meeting proper print specifications.
*More information available on product details and file set up tabs.
ADDITIONAL FEES FOR PROCESSING 2ND PROOF
The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges for each file replacement, as files would have to be reprocessed.
COLOR PROOFING, MATCHING & PRINTING
Prestige Printing and Design LLC is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density.
Prestige Printing and Design LLC will try its best to match the gradient density of each color, but Prestige Printing and Design LLC is not liable for the final appearance of a color.
Important: Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are run at the same time. For example, we lay out 24 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 24 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color offset print run among 24 customers.
The application of High Gloss UV Coating may affect or change the appearance of printed colors. Prestige Printing and Design LLC is not liable for the final color appearance of High Gloss UV-coated product’s.
ENVELOPES AND LETTERHEADS PAPER EFFECT DUE TO COLOR
Please note that because our letterhead and envelope paper stock is “uncoated”, we do not recommend using colors with high color density. By this, we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.
ORDER CANCELLATION
Prestige Printing and Design LLC will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
If a job is canceled prior to approval, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Cancellation fees prior to approval may be 30%-60% of the total transaction amount, depending on the labor hours and administrative fees involved. The minimum cancellation fee before approval is $15.
Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.
If a job is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund. Once the order has been placed successfully, refunds will not be issued for Logo or Design services. For orders between $0 – $49.99: there will be a $5 fee. For orders over $50: a cancellation fee of 10% of the total order will be charged. (a minimum of $15 and a maximum of $500*). *No cap on CC payments over $5000.
All charges related to expedited printing (Rush) or shipping are not refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.
Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error, we will reprint the order, free of charge.
Orders on hold due to file or payment issues will be canceled by Prestige Printing and Design LLC if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.
There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.
All work and services rendered to Customer remains Prestige Printing and Design LLC property until Customer has paid for it and discharged all other debts owing to Prestige Printing and Design LLC. If Customer misuses service(s) in any way, Prestige Printing and Design LLC reserves the right to contact the parties responsible for the misuse and demand the cost of the service(s).
RETURNS AND REFUNDS
Since each order is unique to the Customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
The Customer must notify Prestige Printing and Design LLC within 6 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time the ordered product was delivered.
All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by the Customer’s own expense.
CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS
Orders that are shipped to countries outside of the U.S. may be subject to customs duties and fees levied by the destination country (“Import Fees”). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are responsible for all additional charges for customs clearance. Customs policies vary widely from country-to-country. Prestige Printing and Design LLC does not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees before placing your order. You are responsible for contacting your local customs office for further information. Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This excludes Canadian orders.
All shipments of $17 dollars or more to Canada are subject to “Custom Clearance Fees” (these duties are included in our shipping and handling charges). All shipments of $17 dollars or more are also subject to Canadian taxes: HST, GST, PST, and QST, depending on their ship to address. Customers are responsible for payment of all duties and taxes.
Shipping rates for high-quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
DESIGN SERVICES
If you provide Prestige Printing and Design LLC with any text, images, designs, or other content for incorporation into the Design Services order or project, you agree to provide any and all necessary information claiming the right and authority to use such text, images, designs, or any other content provided and that use of such does not conflict with any trademark, copyright, or other right.
Prestige Printing and Design LLC reserves the right to refuse to accept a Design Services order/project or to cancel Design Services order prior to completion at any time for any reason.
Prestige Printing and Design LLC reserves the right to use any Designs and/or your finished Design Services project products as sample work for advertising, promotional and for internal purposes.
Design Services concepts will be provided within 4 business days from when the order is placed and with all necessary content and information provided. Final designs will be delivered in a web preview format via email, once logged into your account on Prestige Printing and Design LLC. Customers will have 4 days to request revisions. If email on file is incorrect or email was filtered out, Prestige Printing and Design LLC Design Services will not be liable for any missed deadlines or delays and will not refund customers for this reason.
All design delivery times are estimates, as it can vary based on the project/order. Prestige Printing and Design LLC is not responsible for any late Design Service orders that may impact Customers project timeline and/or printing.
Prestige Printing and Design LLC suggests allowing one month of time for Design Service projects and associated printing and shipping times.
LOGO SERVICES
Payment for all and any Logo and Design Services to be provided to Prestige Printing and Design LLC before any work is provided by Design Team.
Prestige Printing and Design LLC is only providing Logo Design Services and has no obligation to provide any legal advice or assistance to you regarding logo usage or trademark or anything related to the logo. It is solely the Customers responsibility to determine if the logo is suitable for use and /or distribution.
Logo Design Services concepts will be provided within 4 business days from when the order is placed and payment received.
Once payment for Logo Design Services has been paid in full, Prestige Printing and Design LLC will provide you with the logo image artwork for use, royalty-free. Prestige Printing and Design LLC reserves the right to display or use the logo for advertising, promotional and for internal purposes as it relates to Design and Logo Services.
CREDIT CARD CHARGES
Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).
All orders above $5,000.00 must be paid by cashier’s check, money order or wire transfer (please contact the accounting department for ABA information).
CHECKS
Please be advised that we do not accept checks from first-time customers. If you have any questions, please email us at info@pdesign.us or contact our Accounting Department.
Important: Your order will not be processed until payment is received